Cleaningpros / Terms

Terms Of Service

CleaningPros Is A General House Keeping Service

Our team members do not complete work that is reasonably outside of the scope of 'general house cleaning services.' We do not clean biohazordous materials, human or pet waste, hoarded homes, pests or pest remains etc. We work hard and don't mind getting dirty, but we do have some limits. 

CleaningPros Requires 3 Full Business Days Notice For Cancelled Appointments

Our primary goal at CleaningPros is to offer our wonderful team members a safe, reliable and trustworthy work environment. We still pay our team members when there are last minute cancellations to ensure that their income is as steady as possible. Outside of our cancellation policy, we are extremely flexible and encourage our customer to cancel, move, and reschedule their appointments as much as they desire. If under 3 business days notice is given when cancelling an appointment, you will be charged 50% of the appointment cost. If the cancellation is made the day of your appointment, you will be charged 100% of the appointment cost unless our office staff deems otherwise (ex: trusted client who is having a baby, long term customers, etc...). 

Safety Of Team Members

All team members are covered by WCB, bonded and insured. To the protect the health and safety of our team members, we do not allow them to lift anything heavier than 35 pounds. If cleaning is required behind large furniture or appliances, please move them before the service appointment. 

Criminal Record Checks Done On All Field Staff

All field staff (employees that complete the house cleaning service) are required to submit a criminal record check before their training period has been completed. CleaningPros does not and will not hire staff that have any record that may put our customers at risk (ex: theft & assault). CleaningPros management reserves the right to employ team members if it is reasonable that the record in question does not pose a risk to our customers or if there has been a pardon for the record in question.