CleaningPros / FAQs
Thank you for asking! It's very important to ask this question of any service company that may be doing work in and around your home. To answer your question: yes, we are fully bonded and insured. We actually carry double the recommended coverage for your peace of mind and ours.
Yes! Our team here at CleaningPros have searched worldwide for eco-friendly cleaning products that are safe for your family and pets, while helping to minimize our carbon footprint. Our Pro-Cleaners are trained specifically in how to use these products properly, so you won't notice a decrease in quality versus a standard chemical cleaner.
We are! All of our Pro-Cleaners are comfortable with your furry friends. When building your file, our Client Care Representative will ask you for the name of your pet and any special instructions regarding their care while we are in your home. All cleaning products used by CleaningPros are eco-friendly and completely safe for pets!
At CleaningPros, we only charge you for the time we need to clean your home. It is not uncommon for us to finish an appointment early. If we do finish early, you will be credited the difference, saving you money!
No. You are not required to provide any supplies, cleaning products, or a vacuum. Each of our Pro-Cleaners is outfitted with over $1000 of professional grade tools and eco-friendly cleaning supplies. If, however, you would rather we use your own supplies and/or products, just let us know! We can take customized requests if you would like a certain product used in your home or in a specific area of your home.
We want our clients to want to use us. You are never required to sign a contract.
We do have a cancellation policy. We require 3 full business days notice if you need to cancel or change any upcoming appointments.
When you provide 3 or more full business days notice, there is no cancellation fee.
If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.
If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
Our employees' health is our #1 concern. Second-hand smoke has proven to be hazardous to a person's health, and we cannot in good conscience ask our employees to take that kind of risk for us. Also, we keep our cleaning gear as clean and sanitized as possible. Cleaning homes with smoke in them makes this harder to do.
We know it may not be a popular policy and we, by no means, intend to offend anyone. But we feel like this is the right decision for our team. Thank you for understanding.
We currently have local offices in Edmonton & Area, Calgary & Airdrie, Red Deer & Area, Saskatoon & Area & Winnipeg & Area. If you would like CleaningPros in your city, please let us know!
We send 1 or 2 Pro-Cleaners, depending on availability and your needs. We bill in man-hours. For example: If you booked a 5 hour clean and 1 Pro-Cleaner came to the appointment, they would be there for the full 5 hours. If 2 Pro-Cleaners came to the appointment, they would be there for 2.5 hours each, for a total of 5 hours. Please note that for larger cleans, we may send more Pro-Cleaners to ensure all the work can get done in a single day.
Weight - We have a 20 lb. weight limit for safety reasons. We are accustomed to moving smaller items like dining table chairs, small ottomons, etc. to clean under. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and we'll be happy to clean under it upon request.
Heights - We are limited to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of kitchen cupboards are outside of our reach. Some lighting fixtures are also out of our reach.
Clutter - We will work around any highly-cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets. We are always happy to customize your cleaning service, so please let our office know if you'd like these types of things removed to clean under and behind. As long as they are within the boundaries of weight/height, we're happy to help!
Outdoor Areas - Our equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc. If you can provide a broom, we'll be happy to sweep out any of those areas upon request.
Pet Messes/Body Fluids - This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.
Mold - Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don't worry - we can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren't able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Bugs - We apologize that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
Fireplaces - The soot/ash from a fireplace will damage our equipment, especially our vacuums. Simply provide a broom and dust pan, and we'll be happy to sweep out the fireplace upon request.
Laundry - We do not offer any laundry services such as ironing or washing/drying your items.
Carpet Cleaning - We do not offer carpet cleaning services.
The Following Is A List Of Items We Do Not Clean - The inside of light fixtures, unreachable light fixtures, window screens, or cloth blinds
Unless Specifically Requested, The Following Items Are Not Included In Your Clean - Inside of your dishwasher, washing machine, dryer, washing of dishes, or cleaning your hood fan
If you're feeling this way, please try not to worry! Our Pro-Cleaners are absolute professionals. This is what we love to do and what we excel at. We see it all, and there is no judgment. Our hope is that those feelings will dissipate as soon as your appointment starts and you see your home transform.
Many people think that they have to have their entire home detailed when hiring a house cleaning company. This can leave you feeling a little overwhelmed by the cost. The truth is that you don't have to get everything done. Most people dread certain specific cleaning tasks, or they have areas in their home that bug them more than others. You can request to get just those things or areas done. It will make the cost much more reasonable, and you will still greatly benefit from having the service!
We offer a service that is built specifically for this! We call it our 'Capped Checklist Clean'. Our Capped Checklist Clean allows you to set a budget by telling us how much you would like to spend on our services. You then provide us with your checklist of cleaning duties you would like us to work down from. We highly suggest putting the tasks you hate doing most at the top of your list to ensure completion, so you won't get stuck doing them on your own later! We start at the top of your checklist, working our way down until your budgeted time is up. It's simple and straightforward. You can change your checklist as often as you like, and if you feel like you want more or less done in your home, you can update your budget too!
Other ways you can ensure you are getting value:
- Change your checklist prior to each appointment alternating rooms/areas that have not been cleaned in some time.
- Cancel your upcoming appointment if you feel like you don't need a cleaning yet. Make sure to follow our cancellation policy (3+ business days in advance) to ensure you aren't paying any penalties!
- Always start with a low budget, and work your way up. Most people are quite happy with just a little extra help.
The number one thing you should always look for in a company is if they are fully bonded and insured. Insurance covers any accidents and/or damages if something happens while in your home. Bonding covers any criminal activity (like theft). If you let a company or individual into your home without this coverage, you may not be able to collect payment from them if something is damaged or stolen in your home. Even worse, if someone hurts themselves in your home, you may become liable for their injuries. Always make sure a company is fully bonded and insured. Accidents happen.
It is also wise to investigate if the company you are talking to is an actual house cleaning company with staff of their own, or an internet based service who sub-contracts their work out. If it is an internet service, it is always best to figure out beforehand who the contact will be if something goes wrong with your clean, or if you are unhappy with their service.
Communication is key. If you have a hard time reaching a company before your service has taken place, don't anticipate that to change or improve. Remember if you are unhappy with your service or if you have questions, finding a company that you can easily communicate with can help immensely.
Overall, use your best judgment and go with your gut. Letting someone into your home is not a decision to be taken lightly. If you get any unsettling feelings, don't proceed. There are plenty of great reputable services out there!
Most people consider several companies before making a decision on which one to hire. When you initially contact a house cleaning company, whether through phone or email, they will most likely ask you a few questions about your home and what you are looking for. Some may ask more detailed questions that may take longer...but that is a good sign. The more information you can share, the more accurate your quote will be. Request to have the quote sent to your email, or take notes so you can compare later.
Most house cleaning companies offer 2 core timing options: 'Recurring' and 'One Time' Cleans. Recurring Cleans are commonly offered in 'weekly', 'bi-weekly', and 'monthly' options, but there is some variation between companies. One Time Cleans are just that - a clean that happens once. A One Time Clean is a great option for upcoming special events, having visitors, move-in/move-out cleans, and more! They can make for a wonderful treat for yourself or a great gift for family and friends!
If you decide to book recurring services, the next step of the process is to choose the day of the week that you would like to receive your services, subject to availability. The day of the week you choose becomes the day of the week that all of your recurring cleans will fall on. Example: If you receive bi-weekly services and you choose Tuesday, you can anticipate that your cleans will occur on every second Tuesday. Variations do exist within companies, so please ask as customizations may be available.
If you have any questions about house cleaning in general, feel free to call us at the number at the top of our website. You can reference this question, and any one of our lovely office staff members would be happy to help you!
It's usually a good idea to take your time and research a few companies that you think may be a good fit for you. Most house cleaning websites have a 'Quote Form' that you can fill out to request a quote. You can also email and call most house cleaning companies directly to request a quote from them.
Don't feel bad about collecting quotes from multiple companies...it's smart! If a company isn't willing to give you a quote, then it's probably best to move on.
It really comes down to what you value most about a company. It's always a good idea to contact a couple different companies to learn more about them. At the end of the day, we suggest you choose a company that you can trust, and one that can offer you what you need. It doesn't have to be scary. If you are stuck between choosing between companies, we suggest you try services with a company that does not require you to sign a contract. That way, if you are not satisfied with their service, you can cancel and try another provider.
Please feel free to contact our team at 1-855-925-7767 (or at any of the phone numbers listed on our website). They can answer any questions you have and can provide you with a free personalized quote! There is never any pressure, we totally understand if you are looking around at different companies and will be happy to provide you a pressure-free quote! :)
A Quoted Clean is where you tell us what you would like cleaned. We then calculate how long we believe your requests will take and provide you with a guaranteed quote. We tend to be more liberal with our quotes, just to make sure there are no negative suprises. If we end up taking less time at your appointment, your invoice will be adjusted to reflect that.
Quoted cleans are great when you know what you want done and you want to guarantee it is completed at each clean. A quoted clean doesn't have to be your whole home, either. The only defining factor behind a quoted clean is we tell you how long your requests will take.
A Checklist Clean is where you define your budget first. You then provide us with a 'checklist' of items that our Pro-Cleaners will work through. Our Pro-Cleaners work down your list until your budgeted time is up. Depending on the length of your list and how much time you have booked, we cannot guarantee completion, but we will get as much completed as we can! Keeping this in mind, be sure to put all of your most important tasks at the top of the checklist.
Checklist Cleans are great for when you want to work within a defined budget. They are also great if you despise certain cleaning duties...you can put those at the top of your checklist!
We are extremely flexible with our Checklist Cleans. You can change your list for each appointment by emailing, texting, or calling us. You can also leave your list static, and we will keep doing the same tasks unless noted otherwise by you.
Our schedules are built one day in advance by our scheduling system. They are optimized for quality first. We have found that when we open our scheduling system to specific time requests, our overall quality and number of missed appointments increases. Our main focus at CleaningPros is offering a quality clean that we are proud of. The earliest we ever arrive at a home is 9am. The latest we work until is 5pm. You will receive an e-mail the business day before your scheduled clean informing you of your 30 minute window of arrival. You do not have to be home for your clean. We have many options for entering your home that we can work out before your appointment.
We understand that some people may need a specific arrival time and there are some great services that offer this. However, we have learned that we offer the best quality cleans with the scheduling system we currently use.
We want our clients to want to use us. You are never required to sign a contract.
We do have a cancellation policy. We require full 3 full business days notice if you need to cancel or change any upcoming appointments.
When you provide 3 or more full business days notice, there is no cancellation fee.
If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.
If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
We guarantee our Pro-Cleaners hours as soon as the email reminders go out. If there is a cancellation, we still pay them. If we have 3 days notice we can usually find a replacement clean for their schedule. Its harder for us to find a replacement clean with less than 3 days notice.
It's part of our mission to provide the best experience for our team members. We want to attract the best employees, and a consistent schedule is just one of many benefits of working with CleaningPros. We get happy employees, and you get a stellar clean!
Obviously, the more time you provide means we can get more things done! Think of the difference between 2 and 3 hours. 2 hours is 33% less time than 3 hours. That roughly means that we would get 33% more or less done.
A popular strategy we encourage our customers to use is choose one of the lower times if you are uncertain (2 or 3 hours). If you are happy with the amount of cleaning we can complete in that time, great! Keep it there. If not, slowly increase the time until you find the amount that works best for you.
You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all! Our Pro-Cleaners are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.
There are a few different options on how we can gain access into your home. Please note that it is up to the discretion of you, the client, on how you would like us to enter your home. We encourage all clients to choose the method they are most comfortable with.
1. Lockbox – For recurring clients, CleaningPros can provide a lockbox, free of charge, to set up on your property. It is a very secure way of leaving a key on your property.
2. Garage Code or Door Code – Whether it be a door code or a garage code, you can inform your Client Care Representative that you would like the Pro-Cleaner(s) to enter your home by providing a code.
3. Hidden Key – You may also choose to hide a key on your property. Please do inform your Client Care Representative on where the Pro-Cleaner(s) will find your key and where you would like the key to be placed when leaving your appointment.
4. Knock or Ring the Doorbell – You will be home? Great! We can let the Pro-Cleaner(s) know that you will be home to let them inside.
You are not alone! Hiring a house cleaning service can be a daunting task - especially if you've never had one before. Don't feel awkward if you have questions that you think may be obvious. We are here to help!
An e-mail reminder is sent out the business day before your schedule cleaning service. The email reminder is sent out between 4-5PM and will confirm within 30 minutes of when you can anticipate the Pro-cleaner(s) arriving to your home. The earliest we will ever arrive is 9am, and the latest we work is 5pm.
Please use any way that works best for you! We do ask that you give us 3 full business days notice, and include your name, as well as the date the appointment is scheduled for. There are a number of ways to contact us if you need to cancel:
- Call or text any of our local phone numbers
- E-mail any email address you have from us
- Message us on Facebook
Not a problem! You can update your information at any time by texting, phoning or emailing us. Our support team will be quick to help. You can even make changes the same day of the appointment (as long as they're reasonable, of course), and we'll send them to your Pro Cleaner!
CleaningPros requires a credit card on file for all appointments. Should you wish to pay with different means, we do accept email e-transfers if received two business days prior to your scheduled appointment.
We do have a cancellation policy. We require full 3 full business days notice if you need to cancel or change an upcoming appointment(s). This ensures our Pro-Cleaners have a clear and consistent schedule, and we can continue to provide great service to as many homes as we can!
When you provide 3 or more full business days notice, there is no cancellation fee.
If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.
If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes. CleaningPros offers a 200% Guarantee for those scenarios where you are not 100% happy with our services.
So, How Does The 200% Guarantee Work?
The First 100%: Let Us Try & Fix It
If you are unsatisfied with your service, please let us know within 48 hours of the service in question. We will send a Pro-Cleaner back to handle any issues, free of charge. No questions asked.
The Second 100%: Your Money Back
If you are still unsatisfied with any aspect of our service after your re-clean, just let us know within 24 hours of the re-clean. We will credit your FULL appointment cost back. You shouldn’t have to pay for a service you are not completely satisfied with!
Your card will be charged after your appointment has been completed. This allows us to ensure that you are only charged for the time we end up using. If we end up using less time, we would credit your bill and charge you less.
Thank you for asking! It's very important to ask this question of any service company that may be doing work in and around your home. To answer your question: yes, we are fully bonded and insured. We actually carry double the recommended coverage for your peace of mind and ours.
Yes! Our team here at CleaningPros have searched worldwide for eco-friendly cleaning products that are safe for your family and pets, while helping to minimize our carbon footprint. Our Pro-Cleaners are trained specifically in how to use these products properly, so you won't notice a decrease in quality versus a standard chemical cleaner.
We are! All of our Pro-Cleaners are comfortable with your furry friends. When building your file, our Client Care Representative will ask you for the name of your pet and any special instructions regarding their care while we are in your home. All cleaning products used by CleaningPros are eco-friendly and completely safe for pets!
At CleaningPros, we only charge you for the time we need to clean your home. It is not uncommon for us to finish an appointment early. If we do finish early, you will be credited the difference, saving you money!
No. You are not required to provide any supplies, cleaning products, or a vacuum. Each of our Pro-Cleaners is outfitted with over $1000 of professional grade tools and eco-friendly cleaning supplies. If, however, you would rather we use your own supplies and/or products, just let us know! We can take customized requests if you would like a certain product used in your home or in a specific area of your home.
We want our clients to want to use us. You are never required to sign a contract.
We do have a cancellation policy. We require 3 full business days notice if you need to cancel or change any upcoming appointments.
When you provide 3 or more full business days notice, there is no cancellation fee.
If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.
If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
Our employees' health is our #1 concern. Second-hand smoke has proven to be hazardous to a person's health, and we cannot in good conscience ask our employees to take that kind of risk for us. Also, we keep our cleaning gear as clean and sanitized as possible. Cleaning homes with smoke in them makes this harder to do.
We know it may not be a popular policy and we, by no means, intend to offend anyone. But we feel like this is the right decision for our team. Thank you for understanding.
We currently have local offices in Edmonton & Area, Calgary & Airdrie, Red Deer & Area, Saskatoon & Area & Winnipeg & Area. If you would like CleaningPros in your city, please let us know!
We send 1 or 2 Pro-Cleaners, depending on availability and your needs. We bill in man-hours. For example: If you booked a 5 hour clean and 1 Pro-Cleaner came to the appointment, they would be there for the full 5 hours. If 2 Pro-Cleaners came to the appointment, they would be there for 2.5 hours each, for a total of 5 hours. Please note that for larger cleans, we may send more Pro-Cleaners to ensure all the work can get done in a single day.
Weight - We have a 20 lb. weight limit for safety reasons. We are accustomed to moving smaller items like dining table chairs, small ottomons, etc. to clean under. If you would like any heavier furniture or appliances cleaned under, you're welcome to move it and we'll be happy to clean under it upon request.
Heights - We are limited to a 2 foot or shorter step stool. Safety is of the utmost importance to us. Please keep in mind that in most cases, the tops of kitchen cupboards are outside of our reach. Some lighting fixtures are also out of our reach.
Clutter - We will work around any highly-cluttered areas to the best of our ability. Same goes with areas used for storage, like underneath beds and on top of cabinets. We are always happy to customize your cleaning service, so please let our office know if you'd like these types of things removed to clean under and behind. As long as they are within the boundaries of weight/height, we're happy to help!
Outdoor Areas - Our equipment isn't designed for cleaning outside surfaces such as patios, decks, rough concrete floors, unfinished basements, garages, exterior windows, etc. If you can provide a broom, we'll be happy to sweep out any of those areas upon request.
Pet Messes/Body Fluids - This includes, but is not limited to: litter boxes, pet messes, bird guano, blood, feces, urine, and overflowed toilets. Cleaning body fluids (including that of our furry friends) is something we do not do.
Mold - Some amount of pink/orange mildew, or even darker mold, is common in some homes. Don't worry - we can clean small amounts of mold. Large amounts of mold in shower areas, on walls, etc. can affect air quality and pose a safety issue. We aren't able to clean in rooms that are heavily affected by mold, or in homes with heavy mold infestations.
Bugs - We apologize that we aren't able to offer post-fumigation cleanings. We ask that any bug infestations or fumigation clean-ups are completed in their entirety before we enter a home.
Fireplaces - The soot/ash from a fireplace will damage our equipment, especially our vacuums. Simply provide a broom and dust pan, and we'll be happy to sweep out the fireplace upon request.
Laundry - We do not offer any laundry services such as ironing or washing/drying your items.
Carpet Cleaning - We do not offer carpet cleaning services.
The Following Is A List Of Items We Do Not Clean - The inside of light fixtures, unreachable light fixtures, window screens, or cloth blinds
Unless Specifically Requested, The Following Items Are Not Included In Your Clean - Inside of your dishwasher, washing machine, dryer, washing of dishes, or cleaning your hood fan
If you're feeling this way, please try not to worry! Our Pro-Cleaners are absolute professionals. This is what we love to do and what we excel at. We see it all, and there is no judgment. Our hope is that those feelings will dissipate as soon as your appointment starts and you see your home transform.
Many people think that they have to have their entire home detailed when hiring a house cleaning company. This can leave you feeling a little overwhelmed by the cost. The truth is that you don't have to get everything done. Most people dread certain specific cleaning tasks, or they have areas in their home that bug them more than others. You can request to get just those things or areas done. It will make the cost much more reasonable, and you will still greatly benefit from having the service!
We offer a service that is built specifically for this! We call it our 'Capped Checklist Clean'. Our Capped Checklist Clean allows you to set a budget by telling us how much you would like to spend on our services. You then provide us with your checklist of cleaning duties you would like us to work down from. We highly suggest putting the tasks you hate doing most at the top of your list to ensure completion, so you won't get stuck doing them on your own later! We start at the top of your checklist, working our way down until your budgeted time is up. It's simple and straightforward. You can change your checklist as often as you like, and if you feel like you want more or less done in your home, you can update your budget too!
Other ways you can ensure you are getting value:
- Change your checklist prior to each appointment alternating rooms/areas that have not been cleaned in some time.
- Cancel your upcoming appointment if you feel like you don't need a cleaning yet. Make sure to follow our cancellation policy (3+ business days in advance) to ensure you aren't paying any penalties!
- Always start with a low budget, and work your way up. Most people are quite happy with just a little extra help.
The number one thing you should always look for in a company is if they are fully bonded and insured. Insurance covers any accidents and/or damages if something happens while in your home. Bonding covers any criminal activity (like theft). If you let a company or individual into your home without this coverage, you may not be able to collect payment from them if something is damaged or stolen in your home. Even worse, if someone hurts themselves in your home, you may become liable for their injuries. Always make sure a company is fully bonded and insured. Accidents happen.
It is also wise to investigate if the company you are talking to is an actual house cleaning company with staff of their own, or an internet based service who sub-contracts their work out. If it is an internet service, it is always best to figure out beforehand who the contact will be if something goes wrong with your clean, or if you are unhappy with their service.
Communication is key. If you have a hard time reaching a company before your service has taken place, don't anticipate that to change or improve. Remember if you are unhappy with your service or if you have questions, finding a company that you can easily communicate with can help immensely.
Overall, use your best judgment and go with your gut. Letting someone into your home is not a decision to be taken lightly. If you get any unsettling feelings, don't proceed. There are plenty of great reputable services out there!
Most people consider several companies before making a decision on which one to hire. When you initially contact a house cleaning company, whether through phone or email, they will most likely ask you a few questions about your home and what you are looking for. Some may ask more detailed questions that may take longer...but that is a good sign. The more information you can share, the more accurate your quote will be. Request to have the quote sent to your email, or take notes so you can compare later.
Most house cleaning companies offer 2 core timing options: 'Recurring' and 'One Time' Cleans. Recurring Cleans are commonly offered in 'weekly', 'bi-weekly', and 'monthly' options, but there is some variation between companies. One Time Cleans are just that - a clean that happens once. A One Time Clean is a great option for upcoming special events, having visitors, move-in/move-out cleans, and more! They can make for a wonderful treat for yourself or a great gift for family and friends!
If you decide to book recurring services, the next step of the process is to choose the day of the week that you would like to receive your services, subject to availability. The day of the week you choose becomes the day of the week that all of your recurring cleans will fall on. Example: If you receive bi-weekly services and you choose Tuesday, you can anticipate that your cleans will occur on every second Tuesday. Variations do exist within companies, so please ask as customizations may be available.
If you have any questions about house cleaning in general, feel free to call us at the number at the top of our website. You can reference this question, and any one of our lovely office staff members would be happy to help you!
It's usually a good idea to take your time and research a few companies that you think may be a good fit for you. Most house cleaning websites have a 'Quote Form' that you can fill out to request a quote. You can also email and call most house cleaning companies directly to request a quote from them.
Don't feel bad about collecting quotes from multiple companies...it's smart! If a company isn't willing to give you a quote, then it's probably best to move on.
It really comes down to what you value most about a company. It's always a good idea to contact a couple different companies to learn more about them. At the end of the day, we suggest you choose a company that you can trust, and one that can offer you what you need. It doesn't have to be scary. If you are stuck between choosing between companies, we suggest you try services with a company that does not require you to sign a contract. That way, if you are not satisfied with their service, you can cancel and try another provider.
Please feel free to contact our team at 1-855-925-7767 (or at any of the phone numbers listed on our website). They can answer any questions you have and can provide you with a free personalized quote! There is never any pressure, we totally understand if you are looking around at different companies and will be happy to provide you a pressure-free quote! :)
A Quoted Clean is where you tell us what you would like cleaned. We then calculate how long we believe your requests will take and provide you with a guaranteed quote. We tend to be more liberal with our quotes, just to make sure there are no negative suprises. If we end up taking less time at your appointment, your invoice will be adjusted to reflect that.
Quoted cleans are great when you know what you want done and you want to guarantee it is completed at each clean. A quoted clean doesn't have to be your whole home, either. The only defining factor behind a quoted clean is we tell you how long your requests will take.
A Checklist Clean is where you define your budget first. You then provide us with a 'checklist' of items that our Pro-Cleaners will work through. Our Pro-Cleaners work down your list until your budgeted time is up. Depending on the length of your list and how much time you have booked, we cannot guarantee completion, but we will get as much completed as we can! Keeping this in mind, be sure to put all of your most important tasks at the top of the checklist.
Checklist Cleans are great for when you want to work within a defined budget. They are also great if you despise certain cleaning duties...you can put those at the top of your checklist!
We are extremely flexible with our Checklist Cleans. You can change your list for each appointment by emailing, texting, or calling us. You can also leave your list static, and we will keep doing the same tasks unless noted otherwise by you.
Our schedules are built one day in advance by our scheduling system. They are optimized for quality first. We have found that when we open our scheduling system to specific time requests, our overall quality and number of missed appointments increases. Our main focus at CleaningPros is offering a quality clean that we are proud of. The earliest we ever arrive at a home is 9am. The latest we work until is 5pm. You will receive an e-mail the business day before your scheduled clean informing you of your 30 minute window of arrival. You do not have to be home for your clean. We have many options for entering your home that we can work out before your appointment.
We understand that some people may need a specific arrival time and there are some great services that offer this. However, we have learned that we offer the best quality cleans with the scheduling system we currently use.
We want our clients to want to use us. You are never required to sign a contract.
We do have a cancellation policy. We require full 3 full business days notice if you need to cancel or change any upcoming appointments.
When you provide 3 or more full business days notice, there is no cancellation fee.
If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.
If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
We guarantee our Pro-Cleaners hours as soon as the email reminders go out. If there is a cancellation, we still pay them. If we have 3 days notice we can usually find a replacement clean for their schedule. Its harder for us to find a replacement clean with less than 3 days notice.
It's part of our mission to provide the best experience for our team members. We want to attract the best employees, and a consistent schedule is just one of many benefits of working with CleaningPros. We get happy employees, and you get a stellar clean!
Obviously, the more time you provide means we can get more things done! Think of the difference between 2 and 3 hours. 2 hours is 33% less time than 3 hours. That roughly means that we would get 33% more or less done.
A popular strategy we encourage our customers to use is choose one of the lower times if you are uncertain (2 or 3 hours). If you are happy with the amount of cleaning we can complete in that time, great! Keep it there. If not, slowly increase the time until you find the amount that works best for you.
You are not required to be home for a scheduled appointment. Depending upon your comfort, you can choose to be home during an appointment, to come and go, or not be home at all! Our Pro-Cleaners are prepared for all scenarios and are comfortable working with or without clients in their homes during appointments.
There are a few different options on how we can gain access into your home. Please note that it is up to the discretion of you, the client, on how you would like us to enter your home. We encourage all clients to choose the method they are most comfortable with.
1. Lockbox – For recurring clients, CleaningPros can provide a lockbox, free of charge, to set up on your property. It is a very secure way of leaving a key on your property.
2. Garage Code or Door Code – Whether it be a door code or a garage code, you can inform your Client Care Representative that you would like the Pro-Cleaner(s) to enter your home by providing a code.
3. Hidden Key – You may also choose to hide a key on your property. Please do inform your Client Care Representative on where the Pro-Cleaner(s) will find your key and where you would like the key to be placed when leaving your appointment.
4. Knock or Ring the Doorbell – You will be home? Great! We can let the Pro-Cleaner(s) know that you will be home to let them inside.
You are not alone! Hiring a house cleaning service can be a daunting task - especially if you've never had one before. Don't feel awkward if you have questions that you think may be obvious. We are here to help!
An e-mail reminder is sent out the business day before your schedule cleaning service. The email reminder is sent out between 4-5PM and will confirm within 30 minutes of when you can anticipate the Pro-cleaner(s) arriving to your home. The earliest we will ever arrive is 9am, and the latest we work is 5pm.
Please use any way that works best for you! We do ask that you give us 3 full business days notice, and include your name, as well as the date the appointment is scheduled for. There are a number of ways to contact us if you need to cancel:
- Call or text any of our local phone numbers
- E-mail any email address you have from us
- Message us on Facebook
Not a problem! You can update your information at any time by texting, phoning or emailing us. Our support team will be quick to help. You can even make changes the same day of the appointment (as long as they're reasonable, of course), and we'll send them to your Pro Cleaner!
CleaningPros requires a credit card on file for all appointments. Should you wish to pay with different means, we do accept email e-transfers if received two business days prior to your scheduled appointment.
We do have a cancellation policy. We require full 3 full business days notice if you need to cancel or change an upcoming appointment(s). This ensures our Pro-Cleaners have a clear and consistent schedule, and we can continue to provide great service to as many homes as we can!
When you provide 3 or more full business days notice, there is no cancellation fee.
If you provide less than 3 full business days notice, you will be charged 50% of your appointment cost.
If you cancel your appointment the day of, or we cannot gain access into your home, you will be charged 100% of your appointment cost.
We do make mistakes, but we guarantee nothing less than a flawless resolution to our mistakes. CleaningPros offers a 200% Guarantee for those scenarios where you are not 100% happy with our services.
So, How Does The 200% Guarantee Work?
The First 100%: Let Us Try & Fix It
If you are unsatisfied with your service, please let us know within 48 hours of the service in question. We will send a Pro-Cleaner back to handle any issues, free of charge. No questions asked.
The Second 100%: Your Money Back
If you are still unsatisfied with any aspect of our service after your re-clean, just let us know within 24 hours of the re-clean. We will credit your FULL appointment cost back. You shouldn’t have to pay for a service you are not completely satisfied with!
Your card will be charged after your appointment has been completed. This allows us to ensure that you are only charged for the time we end up using. If we end up using less time, we would credit your bill and charge you less.
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